Product support
How can we help?
Sign in to Off2it Passport and open Account help for guided account, security, notification, purchase and privacy support.
Account and sign-in
Use Off2it Passport for sign-in recovery, passkeys, active sessions, profiles, data exports and deletion. Passport will never ask you to send a password, recovery code, passkey or session token.
Purchases
Open Account billing and include the provider order reference shown in your receipt when requesting help. Do not send full payment-card details. App-store refunds are managed under the store’s own process.
Report a problem
Use Account help and include what you expected, what happened, the affected product and the approximate time. Contextual diagnostics can be included without exposing your credentials.
Service information
When a service incident is active, product notices and Account help will provide the latest available guidance. Please retry only after the stated recovery time to avoid duplicate actions.